Frequently Asked Questions
Find answers about Rosense products, delivery, returns, and how to get in touch with our team.
Still need help?
Scroll, send our team an email & we’ll get back to you
We usually process orders within 1–3 business days, excluding weekends and bank holidays. Once your order has been dispatched, you will receive a confirmation email with your delivery details.
At the moment, Rosense UK only ships within the United Kingdom. If international delivery becomes available in the future, we will update our shipping information.
If you need to return an item, please contact us at sales@rosense.co.uk as soon as possible. For hygiene and safety reasons, skincare products must usually be unopened, unused, and in their original packaging unless they are faulty or damaged.
Many Rosense products are designed to be gentle and suitable for everyday skincare routines. However, everyone’s skin is different, so we recommend checking the product description and ingredients before use.
Rose water is loved for its refreshing, toning, and skin-softening properties. It can help skin feel cleaner, calmer, and more comfortable as part of a daily skincare routine.
Contact Rosense UK
For order enquiries - include your order number if you have one.
For wholesale enquiries - include your business name, location, and the products you are interested in.
For all other enquiries – include the reason for your enquiry, such as product information or help choosing the right Rosense skincare products.